Your culture, my culture

Your culture, my culture - Facilitating inclusion and access to culture through technology


   In a world where difference is valued or sometimes denied, knowledge and understanding of the other is necessary for good understanding between all. Especially for people with disabilities. It is necessary that people can meet and dialogue in order not to leave anyone on the side. Object and cultural performance can be powerful mediators to achieve this goal.

  In this context, digital technologies open up new perspectives in terms of accessibility, comprehension and expression and can be extraordinarily powerful media.


   With this fun workshop allowing participants to become familiar with the field of disability and the language of digital culture (lexicon), participants will experience a first experience of co-design for inclusion to reinvent a cultural experience for all enriched by technology.


Expected outcomes of the workshop-conference:

1. Understand others through listening and observation

2. Become familiar with a new language (techno vocabulary) in a fun way

3. Live a first experience of co-design for inclusion

4. Co-design a cultural experience for all with technology

5. Try the service design methodology developed and tested by the HES-SO Valais Wallis

( in four stages: field, script, service staging and production.


For this workshop, we propose to use a Service Design methodology in four stages.

Field research – The field phase, based on proven qualitative research methodologies (ethnomethodology, ethology or phenomenology) allows the descriptive and analytical study of field, service and problem.

Script – Based on the collected data, this analysis and design phase uses tools, such as customer journey, service blueprint and scenario. It allows the best representation of the usefulness of the service and its functionalities and make the service tangible.

Staging of the service –  Once the service is scripted, it can be prototyped and staged using tools such as theatricalization or prototype to make the invisible visible. First user comments can be collected to improve the service.

Production – To enable customers to judge the quality of the service, a at-scale test is organized. This phase measures its quality through the feedback of users and potential auditors, and assesses its price and willingness to pay.


Workshop Facilitators

Joëlle Mastelic

Full professor, HES-SO, Switzerland