Living Lab Tools for the Co-Creation of Service Innovation Modelling
TIME
14.00 – 15.30, 4 September
GOAL
For participants to learn about and to use a new approach to modelling service environments developed in the Horizon20/20 Co-creation of Service Innovation in Europe (CoSIE) project.
CHALLENGE
The Living Lab approach introduced here is explicitly designed to support the ongoing challenges of scaling and sharing innovations in service and social innovation by foregrounding of the challenge of the innovation of relationships. Our starting point is that Living Lab work is conducted in a spirit of mutual sense-making and engagement through the creation of boundary objects from places to products or services. The Newcastle Living Lab has been designed to support stakeholders to reflect on a range of actors in the design and deployment of innovations and to orientate their assets, roles and responsibilities – and of others – within the complex environment upon which they operate. The core concept of the Newcastle Living Lab – and its associated approach – is built upon an understanding of co-production, social learning and management theories to support the creation and curation of evolving visual models.
OBJECTIVE
The objective of the workshop is for participants to learn about use of the CoSIE CoSMOS tool’s potential to facilitate co-creation conversations that are necessary to commence nurturing and encouragement of mutual sense-making between stakeholders attempting to work together in complex contexts. From this, we wish to share the approach to modelling which has been developed in the CoSIE project that allows stakeholders (including service users) to generate, share and discuss issues using the visualisation approaches of the Living Lab.
OUTCOMES
TANGIBLE
Participants will be able to learn about, use and access the Newcastle Living Lab platform and CoSMoS modelling tool. Other potential outcomes are the development of an engaged user community using and providing feedback as to the necessary improvements of the platform and modelling tools.
INTANGIBLE
We wish to develop our understanding of the toolset and platform that we have created and to therefore support to develop our engagement and communications process around the Living Lab platform and CoSMoS modelling tools.
BRIEF OUTLINE / METHODOLOGY
Our 90-minute workshop structure is as follows:
Session 1: Background of the Newcastle Living Lab
- An overview of the Newcastle Living Lab methodology, origins and applications (including the context of the CoSIE project)
- An interactive demonstration of the Living Lab platform using multiple views.
- Feedback and Q and A
Session 2: Introduction and Hands-on the CoSMoS modelling tool
- Origins of CoSMoS, from pen and paper to development. We explain how the tool was designed and tested with the CoSIE project partners.
- Demonstration of current use cases and examples from their application in the CoSIE project.
- Feedback and Q and A
Session 3: Introduction and overview of CoSMoS
- Demonstration of CoSMoS. Based on the above background and subsequent evolution of the Living Lab platform.
- A walk-through of the CoSMoS tool using, multiple templates, by participants to model their own environments.
- Feedback and Q and A
AUDIENCE
This workshop is intended for a broad range of participants involved in the design and implementation of co-creation processes with a particular focus on service and social innovation. As a result of the tool’s project origins the current iteration of the CoSMoS modelling approach is geared towards those involved in service and social innovation activities in Public Sector, NGO or private organisations. However, the tool can be deployed in a range of contexts and those interested in the application of participatory approaches to modelling are encouraged to attend this session.
MAX NUMBER OF PARTICIPANTS
LINKS
FACILITATORS
David Jamieson
Senior Research Associate at Northumbria University
David Jamieson
Senior Research Associate at Northumbria UniversityDavid Jamieson is a Senior Research Associate at Northumbria University. He has been an information systems and digital business practitioner for over 20 years. His academic research explores the myths and challenges of the use of information and data platforms and he has conducted research in Information Systems specializing in information for improvement within the public sector.
Rob Wilson
Professor
Rob Wilson
ProfessorI have over two decades of experience working on and leading public service information systems/digital government research and development projects for a range of international and national research agencies. This work is based on three overlapping contexts - the integration and information aspects of public services (in particular contexts of health and social care - including children, older people and families); the challenges of technology adoption, data, information and measurement in local governance (the NHS, VCS/Third sector and local authorities) and the role of information and information systems in education in particular HEIs. I have lectured widely on collaboration, information sharing, and information systems in public service contexts and have taught on a range of UG and PG management programs including Research Methods, Information Systems, Digital Economy, Public Services Management and Partnership/Collaborative working.
Mike Martin
Professor
Mike Martin
ProfessorMike has had a career in Research and Development in the computer and telecommunications industries of over 45 years. After working in the early development of Human Factors and HCI in the 1970s, he was involved in the collaborative research of the `80s and `90s which developed modern distributed systems architecture and systems design methodologies and their ultimate translation to form the global information infrastructure. In 1999 the focus of his work shifted to the challenges of information systems in the public sector and particularly to the creation of infrastructure to support multi-agency partnership working in Health and Social Care. He was a Visiting Professor at the Centre for Software Reliability in the School of Computing Science at Newcastle University from 1994 to 2000 where he led the COBRA service brokerage architecture project of the 4th Framework Programme. 1997-8 he was appointed Senior Visiting Research Fellow at BT Research Laboratories developing a Business Modelling Facility. He moved to the Newcastle University Business School in 2000 bringing the DH funded Durham and Darlington Electronic Health Record project and the EPSRC funded AMASE project which formed the platform for the Social and Business Informatics Group later incorporated into the KITE Research Centre. In 2013, Mike was appointed to the staff of the Business School as Senior Research Advisor where he is collaborating in the Digital Economy Research. He has also been responsible for the development and operation of the Newcastle Living Lab which is a set of visualisation and sense-making theory, tools and methods to support the co-production and governance of complex socio-technical systems and environments.