Wednsesday Research Papers

Chairs for Topic Challenges of Living Labs 

Seppo Leminen- Professor of Innovation and Entrepeneurship, University of South-Eastern Norway

Abdolrasoul Habibipour- Researcher in information systems, Lulea University of technology, Sweden 

  • Organizational dynamic capabilities of Living Lab actors (learning capability, innovation and development capability, etc.)
  • Individual competences of all the actors involved in living lab activities
  • Integrating learning theories to LL theories/frameworks
  • Impact evaluation of Living Labs (Integration of quantitative and qualitative methods to tackle the issue of evidence-based Living Lab services, including Ethical codes of conduct: how to implement and evaluate it?)
  • How to ensure shared meaning creation and increase of trust capital in LLs? 
  • Digital Living Labs in times of COVID-19 disruption to increase transnational approaches and impact
  • Responsible Research and Innovation (RRI) (including ethical aspects of living lab activities)

Chairs for Topic Health & Well Being

 Dr. Evdokimos I. Konstantinidis – Thes-AHALL Research Group Leader, Medical Physics & Digital innovation Lab, Aristotle University of Thessaloniki

Prof. Panos Bamidis –  Thes-AHALL Founder, Medical Physics & Digital innovation Lab, Aristotle University of Thessaloniki

  • Health & Well Being Living labs as Research infrastructures
  • Collection of relevant data in selected Health & Wellbeing areas
  • Modelling co-creation for finding innovative solutions that will enable improvement in Health & Wellbeing
  • Creating and implementing solutions with all stakeholders
  • Platforms and Reporting systems of Continuous and Reliable Measurements after implementation of solutions
  • Living lab research practices in COVID-19 times

The added value of cross-border living lab services for the health market: insights from the CrossCare project

by Karen Willems, Vicky Van Der Auwera, Dimitri Schuurman, Nele De Witte and G. Weyers

Track:  Full Research Paper

Topic: Health & Well Being


  • Health innovations
  • Living Lab services
  • Impact measurement
  • Living lab
  • Cross-border research

Abstract. Companies and organisations in the healthcare field are very interested in gaining insight into the market of neighbouring countries as the silver economy gains importance. By scaling up their innovation across borders, they can reach a bigger market. CrossCare is an EU-funded Interreg (Flanders – Netherlands) project in which six living labs from Belgium and the Netherlands collaborated between 2016 to 2021 to stimulate, transform and accelerate health innovationsin close collaboration with end users and stakeholders. Participating companiesreceived tailored cross-border living lab services and this empirical paper explores the added value of these cross-border living lab services for the health market. Objectives and interests of companies participating in CrossCare were monitored prior to receiving cross-border living lab services and follow-up assessments provided insight into the extent to which objectives were met and which services provided companies with the greatest benefit. Companies had high expectations, which living labs were able to meet, regarding cross-border market insights, comprehension of the innovation domain, improved user acceptance and experience, product-market fit, and improved end-user insights. The current study shows that companies can benefit from living lab services and encourages further cross-border health ecosystems and collaboration.


Karen Willems

Health innovation manager at imec

Motivational modelling: Bridging design and entrepreneurial activity to create business values

by Gareth Priday, Sonja Pedell and Leon Sterling

Track:  Full Research Paper

Topic: Challenges for Living Labs

Keywords: Outcomes,

  • Motivational models
  • Value propositions
  • Service design
  • Goals
  • Entrepreneurship
  • Emotions
  • Design-led innovation

Abstract. Emotions and the quality-of-service design are increasingly recognised as vital parts of the entrepreneurship journey and its success. They are important for the development of value propositions and aligned experiences that support customer acquisition and retention. This paper introduces a motivational goal modelling approach incorporating a do/be/feel method. The approach constitutes a straightforward way of capturing functional, quality, and emotional components diagrammatically on a single page. The method enables the inclusion of key stakeholders giving them a strong voice through co-design. We investigate how the modelling approach creates value to the design of services and business decision making. We found combining other business-oriented methods and motivational modelling has the potential to improve adoption by customers. The goal models also constitute high level representations that act as a common guiding artefact between internal and external stakeholders.



Sonja Pedell

Swinburne University of Technology / Future Self and Design Living Lab

Gareth Priday

Founder, Australian Network of Living Labs

Enhancing Collaborative Innovation - Case Healthy Liveable Neighbourhoods

by Kaisa Spilling and Annamaria Rossi

Track:  Practitioners Presentation

TopicsHealth & Well Being and Urban & Rural Resilience


  • Urban Health
  • Green Infrastructure
  • Agile Piloting
  • Collaborative Innovation

Abstract. Cities around the globe are challenged by rapid urbanization and climate change. In the Nordic countries, the challenges will be distinct for their location, climate conditions and social structure. To mitigate and adapt to these challenges, solutions supporting green, inclusive and healthy urban life should be explored together. This paper presents the role of facilitation of collaborative innovation in the Nordic context. With an agile piloting programme, the aim is to identify and share best solutions for greener and healthier neighbourhoods and scale up best practices across regions. In the Nordic Healthy Cities project the collaborative innovation approach has supported sharing insights and finding synergies between cities and companies.



Annamaria Rossi

Project Planner at Forum Virium Helsinki

Orchestrating creative chaos: the role and key competencies of living lab managers & their team

by Noémie Délèze, Florian Bürki, Prof Nathalie Nyffeler & Prof Joëlle Mastelic

Track:  Research In Progress Paper

Topic: Challenges for Living Labs


  • Governance
  • Collaboration
  • Equity
  • Living Lab
  • Management
  • Competencies
  • Interdisciplinarity

Abstract. Launching a new living lab (LL) is a challenge and identifying the right manager and team are key to enable it to develop sustainable activities. Although there is a large body of literature on the challenges and barriers faced by LL as well as their governance model, there is a gap as to which specific competencies a LL manager and their team require as individuals. The aim of this research is to dive very concretely into the roles and key competencies the members of such team should have or develop, hoping that such pointers would help developing structures recruit the right profiles. Given the limited literature on LL managers competencies, description of innovation brokers and LL stakeholders roles were analysed to find similarities and narrow them down to four roles – “Initiator and keeper of the strategy”, “Doer and value creator”, “Relationship creator and communicator” and “Business developer”. – and their corresponding competences. Eight semi-structured qualitative interviews were conducted with experts from the field; LL managers or team members that confirmed the relevance of the four profiles. The preliminary results underline the importance of soft skills in comparison to hard skills as well as intercultural team management. To further develop this research a quantitative survey will be conducted to test the framework.  



Noémie Délèze

Research in projects related to the topic of innovation management

Daycare@Home: developing an innovative sustainable digital community daycare intervention

by Suzanne Smith, Rita Lambe, Holly O'Brien & Darragh Mc Cashin

Track:  Research In Progress Paper 

Topic: Health & Well Being


  • Community daycare
  • Digital intervention
  • Ageing
  • Wellbeing

Abstract: The closure of daycare services during the COVID-19 pandemic has resulted in greater use of digital technology to facilitate social engagement with older people. There has been little evaluation of this form of digital pandemic response to date. If effective, digital solutions for engaging with community groups remotely may represent an emergent solution to unequal regional access to daycare services for older people. The Daycare@Home project, currently providing a digital daycare delivery model, is being evaluated using a mixed methods approach. Evidence from this evaluation will inform further development of innovative digital solutions to enable better and smarter social connectivity options for community- dwelling older people. This presentation will offer an overview of the current state of this project evaluation and seek feedback from session participants to inform its progression.



Darragh McCashin

Dublin City University, Ireland

Suzanne Smith

NetwellCASALA Living Lab, Ireland

Children and Young People's Mental Health Services Referral Innovation. Co-design and validation methodology

by Grahame Smith, Rafaela Neiva Ganga, Jack Morton, Victoria Furfie and Ciara Mooney

Track:  Research In Progress Paper

Topic: Health & Well Being


  • Children and young people’s mental health services (CYPMHS)
  • Health Innovation
  • Living Lab
  • Real-world Validation
  • EHealth

Abstract Children and young people’s mental health services (CYPMHS) at Liverpool and Sefton Clinical Commissioning Groups referrals were paper-based. Paper-based referrals are inefficient and generate delays between appointments, which affect negatively on children and young people’s mental health outcomes. Under a pilot-scale project funded by NHS England and with initial support from NHSX, Alder Hey Children’s NHS Foundation Trust co-created with partner agencies the “CYP as One” to improve and digitally innovate the current mental health services provided to children and young people across Liverpool and Sefton region. “CYP as One” was created to improve the user flow for the children, young people, families and carers, as well as make the process easier and better for the teams that support them. This paper provides a reflective and critical analysis of the “CYP as One” platform co-creation and validation methodology. The innovation platform was launched in May 2021 and, currently, the authors are gathering real-world data on the innovation platform usage to validate the innovation claimed health and economic outcomes. It is anticipated that “CYP as One” will improve experience, communication and access to information from the young people themselves, their families and wider stakeholders. In addition, there is an expectation of reduced waiting times and “did not attend” cancellations and other benefits identified through costs and clinical time. 



Victoria Furfie

Chief Clinical Information Officer – Community & Mental Health Division

Jack Morton

Senior Public Health Practitioner