Top Papers selected by Evaluation Committee
Dr. Dimitri Schuurman
Top Rated Papers will be invited for publication on a Special Issue in a peer-reviewed journal and will also have a prime-time dedicated session at the conference.
A Creative Citizens Model for Smart Urban Planning
by Helen Manchester and Carolyn Hassan
Track: Full Research Papers
Topic: Smart Cities & Regions
- Smart City
- Digital Inequalities
Abstract: Recent moves, led by the Living Labs movement and others, have begun to place the citizen at the centre of Smart City discussions. But questions around what theories and forms of learning are required for citizens to play a role in the development of digital, urban futures are rarely asked. This paper adopts ethnographic methods to study the assumptions about learning in a Europe-wide smart city project that included a component of work led by Bristol Living Lab (KWMC). Our paper provides important messages for Living Labs and others keen to include citizens in smart city development. It suggests that the current ‘banking’ models of learning adopted in relation to citizen participation are not fit for purpose and that new models are needed. This needs to recognise citizen learning as situated in social and material contexts and embedded in unequal relations of power, knowledge and resources. We make the case for smart city initiatives to offer city inhabitants critical, creative learning opportunities that begin to address the inequalities that constitute the contemporary smart city.
Director, Knowle West Media Centre, AOTF Social Innovation & Digital Rights lead
Carolyn HassanDirector, Knowle West Media Centre, AOTF Social Innovation & Digital Rights lead
Carolyn is the founder and Director of Knowle West Media Centre (KWMC) http://www.kwmc.org.uk and Bristol Living Lab. KWMC is an arts and media organisation that delivers programmes ranging from citizen led housing, citizen sensing, to young peoples’ arts and technology programmes. KWMC works closely with academic institutions including University of Bristol and collaborated with Helen Manchester, Reader in Digital Inequalities and Urban Futures as part of the Horizon 20:20 Lighthouse project Replicate https://replicate-project.eu/. She is currently an International Ambassador for Bristol.
Agile Piloting for Smarter Cities: 3 Cases of Engaging Ecosystems and Communities in Co-creation
by Kaisa Spilling, Janne Rinne and Matti Hämälainen
Track: Innovation Papers
Topic: Open Track
- Smart Cities
- Living labs
- Open Innovation
Abstract: Agile Piloting Programme, a proven method that supports and facilitates smart city development and engage a wider stakeholder network to co-create new services. During 2016-2019, over 50 pilots have run on the different platforms in Helsinki. The thematic piloting rounds have ranged from climate positive and resource wise solutions to innovative local services and wellbeing. The model has been adopted in different domains of smart city and used widely in the network of six biggest cities of Finland. In this paper we briefly present the model and give examples of three cases that highlight different aspects on how co-creation and experimentation has been applied in different city platforms: Smart Kalasatama (Health & Wellbeing),Jätkäsaari Mobility Lab (mobility and transport) and Helsinki schools (education). Agile Piloting Programme, a proven method that supports and facilitates smart city development and engage a wider stakeholder network to co-create new services. During 2016-2018, Smart Kalasatama Agile Piloting Programme has run and facilitated 21 agile pilots. The thematic piloting rounds have ranged from climate positive and resource wise solutions to innovative local services and wellbeing. The model has been adopted in different domains of smart city and used widely in the network of six biggest cities of Finland. In this paper we briefly present the model and give examples of three cases that highlight different aspects on how co-creation and experimentation has been applied in different city platforms: Smart Kalasatama (Health & Wellbeing), Jätkäsaari Mobility Lab (mobility and transport) and Helsinki schools (education).
Project Manager, Forum Virium Helsinki
Janne RinneProject Manager, Forum Virium Helsinki
Janne Rinne is project manager of the Jätkäsaari Mobility Lab project in Forum Virium Helsinki. He has over 10 years of experience in environmental policy research and in applied projects dealing with smart city development, e-mobility, experimentations, living labs and behaviour change. Forum Virium Helsinki is the City of Helsinki innovation company. We make Helsinki the most functional smart city in the world in cooperation with companies, universities, cities and residents.
A Mobile App Addressing Homelessness: Creating Technology for Societal Change
by Rachel Burrows, Antonette Mendoza, Sonja Pedell, Leon Sterling, Tim Miller and Alexi Lopez-Lorca
Track: Full Research Papers
Topic: Open Track
- Thematic Analysis
- Emotion-led Design
- Technology Innovation
- Living Lab approach
- Socio-technical Systems
Abstract: Living Lab projects often involve the collaboration of diverse stakeholders. This is particularly true with new technology that aims to tackle the systemic and societal problem of homelessness. In this paper, we present a mixed-method approach to understand the perspectives of key stakeholders. We discuss our findings and their implications for the development of a mobile app that aims to help people who are homeless. We measure usage of the mobile app which currently attracts over 10,000 users each month. We also conduct semi-structured interviews with 30 participants who are either homeless, ex-homeless or service providers. Our study provides insights and an approach that may help others in developing similar systems. We discuss barriers and enablers of success relating to (i) organisational concerns from service providers, (ii) maintaining awareness of the system in the homeless community, and (iii) supporting user needs in software design. We propose and demonstrate our emotion-led approach to bring a novel perspective on the concerns from key actors influencing the adoption of new technologies.
A Future Self and Design Living Lab Project with PsyLab / Swinburne University / University of Melbourne
Rachel BurrowsA Future Self and Design Living Lab Project with PsyLab / Swinburne University / University of Melbourne
Over the last three years, our work at the Future Self and Design Living Lab has contributed to the design of technology for people experiencing homelessness. This project has been impactful with the number of users of the resulting web app now reaching 10,000 each month. Our work into homelessness has led to the creation of new approaches to gather early requirements (published in the Industry track of the International Conference on Requirements Engineering 2019). Secondly, it has led to new insights on the way we develop socially-embedded technology (published in ECSCW, 2019). And of course, it has brought new insights about the benefits of a living lab approach that I will speak more about here at OLLD19. More generally, our projects look at designing technology for older adults, e-health and homelessness and have led to new ways of working with industry, academia and government. I (Rachel) run a digital technology research company based in Cambridge Science Park, UK. It specialises in value-sensitive design and behaviour change technology. I’ll be presenting today with Leon Sterling who is a Professor at Swinburne University of Technology and at The University of Melbourne.
Swinburne University of Technology
Leon SterlingSwinburne University of Technology
Professor Leon Sterling is Emeritus Professor based in the Future Self Living Lab in the Centre for Design Innovation in the School of Design at Swinburne University of Technology. After completing a PhD at the Australian National University, he worked for 15 years at universities in the UK, Israel and the United States. He returned to Australia as Professor of Computer Science at the University of Melbourne in 1995, serving as Head of the Department of Computer Science and Engineering for 6 years. He then took up the industry-sponsored Adacel Chair of Software Innovation and Engineering. In 2010, he moved to Swinburne where he served as Dean of the Faculty of Information and Communication Technologies for 4 years and Pro Vice-Chancellor (Digital Frontiers) for two years. His current research is in incorporating emotions in technology development, where motivational models are an essential element.
Living Lab Activities for Social Problem-Solving R&D Projects in Korea
by Ji Eun Seong and Ji In Park
Topic: Theoretical & Methodological Challenges
Track: Full Research Paper
- Korean Living Lab
- R&D Innovation Model
- Social Problem-Solving R&D project
- R&SD (Research & Solution Development)
- Case Studies
- Achievements and Challenges
Abstract: Korea has pursued science and technology innovation activities focusing on economic growth and industrial development. For the rapid growth, Korea has taken a strategy to develop capable subjects and areas that can grow fast first. In recent years, inclusive innovation has been emphasized in Korea to reduce social disparities and strengthen social integration. To this end, it is emphasized that the paradigm shift from Research and Development (R&D)-oriented technology supply policy to consumer-oriented problem-solving innovation policy. There is an attempt to integrate the subjects, fields, and areas that have been excluded in the process of science and technology innovation. The emergence of new R&D categories in 2010, such as ‘Social Problem-Solving R&D Project’ reflects the situation of Korea nowadays. Taking some time for self-examination of science and technology activities and asking questions such as “what is science and technology?”. In particular, those projects introduced living-lab method as a propulsion system and tried to promote open innovation activities in which end users and researchers jointly develop, demonstrate and evaluate products in real life space. The Living Lab is an infrastructure that enables professionals and end users to continuously improve their products, services, and demonstrations with customer interactions. The purpose of this study is to investigate the living lab activities in the social problem-solving R&D projects conducted in Korea and to derive its achievements and tasks. This study analyzed the representative cases in which living lab activities are prominent among the social problem-solving technology development projects in Korea. Through this study, we have identified the contents of the living lab activities of the social problem-solving R&D projects and present policy issues. The characteristics derived from the analysis are as follows: 1) Living Lab is being introduced as a methodology for user and demand-oriented research innovation in Korea’s R&D projects. 2) New policy experiments to overcome the limitations of Korean innovation system such as top-down approached in policy making led by central government, R&D planning focused on technology providers’ convenience, and industrial innovation stressed on economic growth are being conducted through this project.
Eva Jiin Park
Deputy Director, Ministry of Science and ICT
Eva Jiin ParkDeputy Director, Ministry of Science and ICT
Eva Jiin Park is the social problem solving R&D policy specialist in Ministry of Science and ICT in Korea. She emphasizes the participation of citizen who had experienced some specific problems in daily life in the finding solution process through the R&D. She supported to aggregate the living labs activities for social problem-solving R&D projects in Korea as a policy maker.
Research Fellow, Science and Technology Policy Institute (STEPI)
Jieun SeongResearch Fellow, Science and Technology Policy Institute (STEPI)
Jieun Seong is currently a Research Fellow at STEPI (Science and Technology Policy Institute), a public research institute under the Office of Prime Minister in Korea. She received a Ph.D. in Public Administration from Korea University and her research topics include Living Lab, Science and Technology Innovation Governance, and Integrated Innovation Policy. She is also a member of the Social Economy Advisory Committee of the Ministry of Industry and Commerce, and a member of the ICT R & D Business Review Committee of the Ministry of Science, Technology and Information.
Living Labs and Circular Economy. The case of Turin
by Federico Cuomo, Nadia Lambiase and Antonio Castagna
Track: Innovation Papers
Topic: Smart Cities & Regions
- Living Lab
- Circular Economy
- Environmental policies
Abstract: This paper aims to present the case of the Torino Living Lab on Sharing and Circular Economy in an attempt to highlight possible future scenarios for policies to stimulate urban innovation in the environmental and social fields. The case study is analysed in three phases. First of all, it is described the approach of the local public administration to the tool of the Living Lab as a stimulus to innovation. In the second part, the Turin Living Lab on Sharing and Circular Economy is deepened and potentialities and weaknesses are highlighted. In the last section we focus on understanding how the selected case can open possible fields of comparison between Turin and other cities in order to improve globally by sharing their local experiences.
University of Turin-City of Turin
Federico CuomoUniversity of Turin-City of Turin
After the achievement of Master Degree in Political Sciences, I began to work inside the Department of Cultures and Politicies of the University and the Innovation Area of the City of Turin. Currently, I am working on the Living Lab topic from both research and practical point of view. As PhD I am focusing my research on Living Labs as new public policies tools to foster circular economy. Specifically, I am deepening the comparison between the Circular Economy Living Lab realized in Turin and Amsterdam.
To Get Things Right for Children. Implementation of a Public Social Living Lab Model for Coordinated Support for Children in Need
by Angelika Thelin, Torbjörn Forkby and Mats Anderberg
Track: Full Research Papers
Topic: Health and Wellbeing
- Coordinated Social Interventions
- Social Living Labs
- On-going Evaluation
Abstract:There is a large need in Sweden and internationally for the development of knowledge-based approaches to improve children’s well-being, promote learning, school attachment and self-efficacy early in life. This includes both the articulation of comprehensive policy frameworks and the implementation of targeted interventions. One response to this is presented by the Scottish model Getting It Right for Every Child (GIRFEC). Central pillars are to improve children’s well-being and learning through early intervention, universal service provision, and multi-agency coordination. The model has gained substantial interest in Sweden, where the most challenging implementation is taking place in the county of Kronoberg, including eight municipalities and several health service organizations. This research paper is based on material from the ongoing evaluation that aimed to establish an interactive research in support of the implementation process. The paper describes the early process that followed the implementation decision and discuss how it might be understood as a public collaborative social living lab and what this demands from the researchers. Emphasis is put on the researcher’s role to balance between partaking in the innovative work and standing aside and giving critical reflections.
Associate professor in Social Work – Department of Social Work, Linnaeus University
Angelika ThelinAssociate professor in Social Work – Department of Social Work, Linnaeus University
My early academic qualifications consists of taking a social worker program during three and a half year at Lund University in Sweden. I also have a Master's degree in "European Social Policy Analysis" after studies at Roskilde University in Denmark and Bath University in England. I came to Linnaeus University 2006, after being an advisor on social security in the Swedish parliament. Before that, I worked as a child-welfare officer in south of Sweden and Stockholm. Between 2014 and 2017, I was the manager of the social work education at Linnaeus University. As an associate professor, I give lectures on social policy; vulnerability and social interventions in relation to living conditions; as well as on communication and management. Currently, I am doing research about ethical dilemmas in care management for people with dementia. I am also involved in a research project about financial violence against older people. Finally, I work with the development process "Getting it right for every child! In Kronoberg". I am part of for example the research networks: “The Norma Elder Law Research Environment”, Faculty of Law, Lund University The research project "Transnational Living Labs for Active Aging" at Linnaeus University, which has focused on intergenerational issues. “ROSEnet”, a Cost Action and an international network for research against social exclusion among older people. “Research on Interventions and Support for Children and Youth”, which provides a forum for knowledge building and collaboration on issues concerning children, young people and families in vulnerable life situations.