Top Papers selected by Evaluation Committee
Dr. Dimitri Schuurman
Top contributions will have a prime-time dedicated session at the conference.
Living Lab in Healthcare: Stakeholders’ needs to build a LL and plan activities to contribute to its technology innovation process
by Laura Marone, Rosella Onofrio, Cristina Masella
Category: Full Research
- Living Labs
- Healthcare innovation
- Health technologies
- Multi-stakeholder network
Abstract. Healthcare technology innovation is a very complex process in which different actors interact each with others, creating a large number of interconnections and synergies to design technology innovations. Despite the increasing number of Living Labs in healthcare, building and maintaining Living Labs for technology innovation in healthcare is challenging Collaboration with stakeholders remains an issue of major concern in healthcare. The purpose of this paper is to identify stakeholders’ needs to build a Living Lab (LL) in healthcare and plan activities to foster the innovation process. The paper is based on an exploratory single case study investigating an Italian LL. Eight stakeholders’ needs have been identified and validated. Specific activities have been identified to improve the innovation process in respect of stakeholders’ needs. The study contributes to the development of domain-specific knowledge and, as such, to fostering the diffusion of studies on and implementation of LLs in healthcare.
Laura MaroneResearch Fellow
Laura Marone is a Research Fellow at Politecnico di Milano, Department of Management, Economics and Industrial Engineering. She obtained an MSc in Biomedical Engineering, stream Clinical Engineering, with a dissertation on structured approaches of open innovation for the technology development in healthcare. Her main research of interests combine biomedical and managerial aspects through multidisciplinary approaches and deal with design, management, and assessment of organizational and technological innovations in health & social care sector. She is currently involved in large scale European and Italian research projects collaborating with a variety of relevant stakeholders (public authorities, healthcare providers and professionals, biomedical companies, and patient associations) in the field.
Assistant Professor at Politecnico di Milano
Rosella OnofrioAssistant Professor at Politecnico di Milano
Rossella Onofrio, PhD, is Assistant Professor at Politecnico di Milano at Department of Management, Economics and Industrial Engineering and researcher in the field of Healthcare and Social Care Management and Innovation. She got her PhD receiving the Highly Commended Award of the 2018 Emerald/EFMD Outstanding Doctoral Research Awards in the Healthcare Management category. Her current research is related to the investigation of the role of Human, Social & Organisational Factors (HS&O) along the technology lifecycle through the Value-Based Healthcare theoretical lenses. In particular, i) how to anticipate the results about the technology adoption/usage in the R&D phase of the technology; ii) how to integrate HS&O in technology assessment methods to support procurement decisions based on Value and iii) development of management and organizational models to ensure value-based technology management, where human, social and organisational factors play a crucial role in different socio-technical contexts (e.g. hospital and home). She masters quantitative and qualitative research methods to learn more about healthcare processes and contribute to their improvement in terms of quality and safety and productivity. Moreover she is now actively involved in a project dedicated to Covid-19 Outbreak, in particular how to rethink the resilience of Health Ecosystems through Digital Innovations.
Collaborative methods: developing a digital innovation for older people self-managing multimorbidity
by Suzanne Smith, An Jacobs, Myriam Sillevis Smit
Category: Practitioners papers
- digital health
- digital innovation
Abstract. There is a greater call than ever for digital health and wellbeing solutions. This presentation will explore the methods used in a multi-stakeholder, cross-country collaborative living lab project, to design and test a digital innovation for use by all stakeholders in the self- management of multimorbidity by older people. The approach enhanced the value of sustained multi-stakeholder involvement through all stages of the innovation process, ensuring competence and relevance resulting in high levels of trust and engagement as well as improved wellbeing outcomes.
NetwellCASALA Living Lab, Ireland
Suzanne SmithNetwellCASALA Living Lab, Ireland
Suzanne Smith holds a degree in Sociology from University College Dublin, a H.Dip. in Business and MSc by research from Dundalk Institute of Technology, Ireland. She worked in mental health, substance abuse and health education in the U.S. for fifteen years before returning to Ireland. Suzanne has an extensive background in intercultural and anti-racism training and research, business development and teaching healthcare. Suzanne has worked on a range of projects including ProACT and as part of a European research team exploring Social Innovation in Ageing initiatives. Her research has included identifying barriers experienced by older people to accessing and using GP out-of-hours, exploring the vocational challenges of home healthcare assistants, and examining the digitalization of care at home and in the community. Suzanne leads the Living Lab at NetwellCASALA.
Engaging the Wider Ecosystem: Co-creating Future Food and Restaurant Services
by Kaisa Spilling, Annamaria Rossi
Category: Practitioners presentations
- Stakeholder Engagement
- Agile Piloting
- Living Lab
- Food Ecosystem
Abstract. Food is an essential part of everyday lives in cities and it also plays an important role in slowing down and adapting to climate change. There is a need to transform our urban food systems with a focus on sustainability and resilience. Mission Zero Foodprint project promotes the City of Helsinki’s carbon neutrality goals by engaging the restaurant and food industry to co-create and experiment digital solutions and an operating model to measure and make restaurants’ carbon footprint visible. Successful living lab projects and scale up require wider ecosystem and stakeholder engagement. This case study describes the process of building strong stakeholder engagement within an agile piloting process to support co-creation, experimentation and scale-up.
Development Manager, Forum Virium Helsinki
Kaisa SpillingDevelopment Manager, Forum Virium Helsinki
Kaisa Spilling, Development Manager, Forum Virium Helsinki. Urban interventionist with + 10 years experience innovation projects and ecosystems and public-private partnerships. Responsible for the development of living lab methods and competence.
Project Planner, Forum Virium Helsinki
Annamaria RossiProject Planner, Forum Virium Helsinki
Annamaria Rossi works as a Project Planner in Smart Kalasatama team Mission Zero Foodprint - project She just finished her master's degree in Urban Geography and Spatial Planning at the University of Helsinki and holds a Bachelor’s degree in Hospitality Management (Tourism & CSR).
Living CoLab: A conceptual framework to set up and facilitate transdisciplinary collaborations to tackle societal challenges in a living lab setting
by Kalinauskaite Indre, Brankaert Rens, Lu Yuan
Category: Full Research paper
- transdisciplinary collaboration
- collaboration process
- living lab
- conceptual framework
Abstract.The complexity of today’s societal challenges calls for collaborative effort and novel approaches. Living lab is an extremely attractive open innovation landscape for collaborative research and development activities targeting societal challenges. Not surprisingly, living lab literature is saturated with evidence of how (transdisciplinary) collaboration between different scientific disciplines and sectors, and involving the end user, is vital for the living lab success. However, although there is plenty of support for collaboration, in other words – why we must collaborate, today we still lack clear guidelines to direct transdisciplinary stakeholder networks of academics and practitioners through collaboration process in the living lab ecosystem. In other words, we lack answers to the question how to collaborate. In present paper we propose a conceptual framework to guide stakeholders involved in transdisciplinary collaboration through collaboration initiation phase. We base our framework on collaboration challenges described in the literature, specifically the need for stakeholder alignment, as well as challenges experienced in practice, which we report through exploratory case studies. In proposed conceptual framework we advocate for employing of co-creation methods on a meso and macro layers of a living lab ecosystem in order to collaboratively define living lab scope and strategy and facilitate stakeholder alignment. Additionally, we integrate an iterative approach and a feedback loop in order to account for the dynamic nature of collaboration process and to enable reflection and evaluation.
I am Indre Kalinauskaite, Lithuanian living in the Netherlands for over a decade. I moved to Eindhoven to pursue my Master studies in Industrial and Applied Mathematics, but after the first semester, I decided to switch my track to Human-Technology Interaction with a strong focus on Environmental Psychology. This significant switch in my professional life was driven by my passion to better understand human beings – our emotions, cognitions, behaviors – and how different psychological and behavioral aspects are influenced by the surrounding environment, in particular – manmade technology. After my master studies, I gained a professional doctorate (PDEng degree) in User System Interaction Design and started my PhD in a complex multi-stakeholder living lab project – De-escalate Stratumseind, at Eindhoven University of Technology, Innovation Science & Industrial Engineering department. During my PhD I investigated the contextual influences on aggressive behavior in an urban nightlife setting and the potential to reduce aggression through the design of intelligent street lighting. After my PhD, I started working as a research Postdoc at the department of Industrial Design (ID), TU/e, where my work is mainly focused on the role of collaboration in living lab research (in the context of health and vitality) and facilitation of transdisciplinary research within the ID. I am mainly interested in how to systematically implement a living lab approach across different research and innovation contexts in the Netherlands and beyond, and how to conduct truly transdisciplinary research aimed at tackling societal challenges. I strongly believe that the implementation of approaches, tools and methods from the field of design has a huge potential to aid in setting up and facilitation of transdisciplinary initiatives in and beyond the living labs.
Bristol Living Lab: diversity and inclusion
by Lorraine Hudson
Category: Practitioners Presentation
- Bristol Living Lab
Abstract. It is important that we address the lack of diversity within ENoLL and ensure that Living Labs develop more inclusive practices. Bristol Living Lab (KWMC) has been working with communities for over 20 years. It is essential for organisations like ours, who have influence, to support people who experience discrimination (black and visible minority ethnic communities, those who experience social-economic disadvantage etc), whose voices aren’t often heard and who face barriers to living safe and fulfilled lives. So that they can achieve their ambitions and together we create a fairer society that values and respects difference. Our work is centred on working collaboratively with people from different backgrounds to develop new and creative models for achieving positive social change. As a partner in the EU ParCos project we are creating principles for diversity and inclusion to guide three citizen science pilots. We will share practical examples and lesson learnt of how we are working to address diversity and inclusion through Bristol Living Lab.
Director of Bristol Living Lab
Lorraine HudsonDirector of Bristol Living Lab
Lorraine is the Bristol Living Lab Manager at Knowle West Media Centre (KWMC). Bristol Living Lab brings together citizens, artists, technologists, business, academics and public sector organisations to co-create ideas, tools and technologies that address local challenges. Lorraine manages the development of social innovation projects with a focus on diversity and inclusion of citizens, collaborating with a wide range of external stakeholders including academia, business, the public and voluntary sectors. She works to ensure that the Living Lab programme enables skills, employment and enterprise opportunities for people in South Bristol and across neighbourhoods in Bristol. She also supports projects that contribute to inclusive growth and wellbeing and that share learning across the region. Lorraine has over 20 years’ experience of working in the environmental, digital technology and education sectors, with a particular focus on working with citizens on the co-creation of sustainable cities and communities. She has worked in academia, local government, consultancy and industry, as well as the community sector. She is also an Associate Lecturer and Visiting Research Fellow at The Open University and a Fellow of the Royal Society of Arts.
Fast Track Living labs: the problem solution sprint
by Dimitri Schuurman
Category: Practitioners Presentation
- Design Sprint
- Innovation Management
- Open Innovation
- User Innovation
- Real-life Testing
- Rapid Prototyping
- Problem-Solution Fit
Abstract. Today innovators need to be able to quickly respond to the changing environment. Successful innovation requires an open viewpoint taking into account desirability (is there a problem or need worth solving?), viability (is there a possibility to create a viable business?) and feasability (is it possible to create the solution?). This asks for innovation management approaches that provide rapid answers on multiple innovation related aspects for increasingly complex innovation challenges. One popular approach is the so-called ‘Design Sprint’. At imec, a world-leading R&D and innovation hub, we have created the Problem-Solution Sprint which combines the agile, time-boxed and process-driven approach from the Design Sprint with the user-centered, multi-stakeholder and real-life aspects of Living Labs. Moreover, this approach also utilizes the Innovatrix-framework and innovation management methodology to systematically validate the most critical assumptions. Based on our experience from 10+ Problem-Solution sprints, we highlight some key findings and
lessons learned for Living Lab scholars and practitioners.
Team Lead Business & Domain Experts imec's Digital Transformation Department
Dimitri SchuurmanTeam Lead Business & Domain Experts imec's Digital Transformation Department
Dimitri Schuurman leads the Business & Domain Expertise Center at imec's Digital Transformation Department focussing on the domains Smart Cities, Mobility & Public Health. He holds a PhD on Living Lab organizations from Ghent University & the Free University of Brussels in Belgium. Together with his imec colleagues, Dimitri developed a specific Innovation Management approach & framework (called Innovatrix) which is specifically designed for multi-stakeholder and multi-disciplinary innovation projects. He also leads a Special Interest Group on Living Labs in the International Society for Professional Innovation Management (ISPIM) and is active in the European Network of Living Labs (ENoLL) as a Living Labs specialist. His main interests and research topics are situated in the domains of open innovation, user innovation and innovation management.
MIND THE GAP: Understanding and communicating the business value of co-creation
by Julia Nevmerzhitskaya, Suvi Seikkula and Aletta Purola
Category: Full Research
- business benefits
Abstract. Co-creation can be broadly defined as cooperation between different actors or stakeholders who share the same overall objective or goal, which is usually related to providing better customer value. While the overall focus of co-creation in the business context is to create new products, services or processes, it is not always clear, what the business benefits of co-creation are and how these benefits can be efficiently communicated to companies. In this article the authors present the benefits of co-creation as they are described in literature, and as perceived by the business owners involved in co-creation processes within the EU-funded Horizon 2020 project CIRC4Life. The analysis of the literature showed that the key business benefits of co-creation are increased creativity, shared knowledge, and better commitment via customer engagement. At the same time, interviews with business owners revealed that while collaboration is perceived as the key element of co-creation, real business benefits are not well known by the companies. The results indicate that unless co-creation directly improves a company’s business and offers simple solutions, it is perceived as a laborious process which requires extra resources. Based on the results, the authors suggest that there is need for relatable and relevant communication of co-creation from a business perspective, and co-creation benefits need to be addressed not only on the general but also on a practical, and a personal level.
Laurea University of Applied Sciences
Julia NevmerzhitskayaLaurea University of Applied Sciences
Julia Nevmerzhitskaya is a Senior Lecturer in Research, Development and Innovation at Laurea University of Applied Sciences, and a Doctoral candidate at Vaasa University, Finland. She is currently a project manager in H2020 CIRC4Life-project, responsible for developing and implementing stakeholder engagement in circular economy through Living Labs. Her doctoral research is about ecosystemic business models in an open innovation.