CitizenCity drives success of EU city projects with existing citizen engagement learning + EU presidency ePlatform for citizen engagement

Description: Citizen City

Vast amount of EC, national, and local funds have been spent on projects and learning about citizen engagement. In the current European and global context it has become very clear that alignment with societal needs and habits is critical to ensuring the successful adoption of urbanization plans. CitizenCity, as a initiative of the European Innovation Partnership of Smart Cities and Communities (EIP-SCC), brings existing learning of social engagement to city authorities. The purpose is to bring these resources to cities in a way that will be used by a diversity of cities and at all levels of city staff. We do this through co-creation of the toolkit, a focus on service design, and iterative development.

In this workshop, guests will learn briefly about CitizenCity SET (Social Engagement Toolkit). We will then prototype an implementation of this model around a city project and various engagement tools. A long list of engagement tools has been compiled from major reports (including ENoLL). This learning will be collected towards the creation of a working toolkit prototype that will be field tested in cities.

Description: EU Presidency ePlatform for citizens’ engagement

The actions discussed in Cluj focus on the development, co-finance, launch and management of the ePlatform for citizens’ engagement during the three upcoming EU Presidencies Bulgaria (January – June 2018), Austria (June – December 2018) and Romania (January – June 2019). The discussion in Cluj builds upon the proposed idea by the expert participants at the Sofia Innovation Camp (10-12 March 2017) who worked on the challenge on developing methods and strategies for better citizens’ engagement and RE-engagement in policy-making and innovation.

The ePlatform for citizens’ engagement aims to launch a bottom-up & top-down online platform to inform, but also to engage with citizens locally, nationally and internationally (EU level).  The platform itself will play a role as an information hub, but also as an interactive place where every citizen can actually create and contribute to already existing topics; manage sub online spaces, initiate, etc.

Workshop organisers

John Zib (CitizenCity lead, Urban Screen Productions) John Zib is a social entrepreneur building scalable sustainable urban media platforms that benefit society and the arts. Educated as an Industrial Engineer with a diverse and substantial career in global operations and product marketing, primarily in consumer electronics. Since moving to Europe for a second time, he became engaged in diverse field as a social entrepreneur; arts, academics, technology, governance, media theory, mediated urban environment, collective commons and digital social innovation. He uses business acumen to translate ideas and make new connections that grow opportunities for a socially responsible future. John has developed several opportunities in the arts and social landscape. He currently leads CitizenCity, an EIP-SCC initiative focused on citizen engagement and co-creation.

Jorge Savarila (CitizenCity, DigitalTown) More than 23 years of IT experience. The first 18 years, dedicated to management software (including eGov) serving large multinationals in the field: Infor, IFS and Exact. In the last two, Jorge assumed the position of general manager. Academically, Jorge was professor in BPM at the University of Minho. In recent years, Jorge co-founded a mobile / software development lab (CodeAngel) and made some investments through TST organization.

Vincenzo de Maria (CitizenCity, commonground) Vincenzo Di Maria is a service designer and entrepreneur working across Europe. His work focuses on socially responsive design and innovation ranging from products to services and experiences. His approach to design is holistic, playful and people-centred. Vincenzo is former president of Architecta, the Italian Society for Information Architecture and co-founder of commonground, a creative agency that connects service design and social innovation. commonground works with socially minded organisations to deliver service innovation and user-driven experiences. commonground is based at Impact Hub Siracusa, Sicily.

Tuija Hirvikoski (ENoLL President, Director Laurea University) Dr Tuija Hirvikoski is currently a director at Laurea University of Applied Sciences responsible for the University’s strategic stakeholder management. During her Vice-Presidency, Laurea become Finland’s most successful University of Applied Sciences receiving multiple awards.  Hirvikoski is currently the President of The European Network of Living Labs and has served as a council member in various organisations such as the Uusimaa Regional Coordination Committee, Sendai-Finland Wellbeing Centre R&D Unit, Techvilla Ltd (a Finnish technology centre), Helsinki Information Technology Association, the Talent Cultivation Program for Smart Living Industry in Taiwan, and the Centre for Skills and Post-Secondary Education (SPSE) in Canada.

Bror Salmelin (European Commission, DG Connect) Bror Salmelin is the adviser for Innovation Systems at the European Commission, Directorate General for Communications, Network, content, and Technology (DG CONNECT) where he is responsible for Open innovation and Modern innovation systems.  He is currently managing the activities of the  Open Innovation Strategy and Policy Group (OISPG), an industry-led group advising on strategic priorities for open and service innovation. As a head of unit he developed the concept of European Network of Living Labs, which is grown through EU presidencies to a 150+ sites innovation network for ICT intense services. Previously, He held the position of Deputy of the ICT Section in Technology Development Centre and served as the Finnish representative at ESPRIT/IST programme of the EU.

Related projects

EIP-SCC European Innovation Partnership on Smart Cities and Communities
CitizenCity SET Design Workshop series
EIP-SCC Manifesto on Citizen Engagement



Smart City Ecosystem Innovation by means of Stakeholder Profiles & Business Model Canvasses


During the OLLD workshop Co-creation in the Contexts of Living Labs a concise training on Stakeholder Profiles will be provided. The ‘Stakeholder Templates’ that are part of the U4IoT Co-Creative Workshop methodology will be utilised to explore Smart City solutions from a stakeholder and end-user perspective. The stakeholder profiles will be co-created in four phases, a Co-analysis, Co-design, Co-evaluation and Co-implementation phase. In these phases the profiles will be generated and role-played by the participants of the workshop. Based on the generated profiles empathy can be raised, in order to enable SynchroniCity partners to identify with the needs of the respective stakeholders and end-users of the solutions.

Workshop organisers:

Nathalie Stembert – Stembert Design – Nathalie, received both the Industrial Design Engineering and Design for Interaction Degree at the Technical University of Delft (TUDelft), The Netherlands, in 2008 and 2011 respectively. She works as lecturer Creative Media and Game Technologies at the Rotterdam University of Applied Sciences, Interaction Designer at the Citizens Foundation and founded Stembert Design where she created the ‘Co-create the Internet of Things’ methodology. Currently with Stembert Design she is working on the U4IoT project, a CSA aiming to support LSPs in terms of end-user engagement. In her work she follows a human-centred research and design approach, with the aim to explore how complex issues can be addressed with the aid of technology.

Ms. Nuria de Lama, European Programs Manager, Atos Research & Innovation. Vice-Secretary General, Big Data Value Association. Nuria de Lama studied Telecommunications Engineering at the Polytechnic University of Madrid. She has worked almost 20 years in Research, Development and Innovation in different IT environments. She is an active member of the Future Internet community, being involved in FIWARE ( and coordinating the portfolio of projects of Atos in that area. She has worked as independent expert for the European Commission in many occasions as proposal evaluator, project reviewer and rapporteur, and has a long track record of participation as speaker in international conferences and events. Nowadays she has a special focus on developing the value proposition of big data solutions for different sectors as well as on coordinating big data activities at EU and national levels. This is complemented by the follow-up of IoT-related activities, particularly in the data models and API in the field of Smart Cities.

Related projects:

  • Synchronicity:


  • U4IoT

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Health Living Labs


The goal of this workshop is to define project ideas for upcoming calls focussed on innovation in healthcare.

This workshop will be led by 3 living lab managers experienced in writing winning project proposals for European funding. The introduction of this workshop will inspire participants by explaining successful innovation projects that are running at the moment.

Participants will learn do’s & don’t, tips & tricks in writing strong project proposals. After this inspiring introduction participants start to work in small groups on defining proposals for future calls. Participants can chose out of 5 calls that will open in the near future (2017-2019). Moderators will guide them through the co-creation process with their knowledge of the calls and experience in writing proposals. Moderators will process the results and contact the participants that are interested for future meetings on elaborating the project proposals after the ENoLL conference

Expected outcomes: list of participants & telco meeting plan to continue the process on proposal collaboration

Workshop organisers:

Kelly Verheyen is Master of Science in Engineering Physics and Master in the Management of Governmental Organisations. Currently she is living lab manager at LiCalab (, a mature care living lab based in Belgium. The 5 enthousiast team members of LiCalab support companies and care organisations in running R&D and innovation projects for the healthcare market. LiCalab has a focus on food, rehabilitation technology, mental health and community care. LiCalab has gained strong experience in coordinating transnational living lab projects, both EU-funded and privately funded projects (fee for services). Kelly has experience in transnational living labs projects, for example in the running CrossCare and Seas2Grow projects.

Dr Evdokimos Konstantinidis is the leader of the Assistive Technologies and Silver Science Research Group in the Lab of Medical Physics, Aristotle University of Thessaloniki, in which he received the Ph.D. degree in 2015. Recent research interests focus on intervention for elderly in the field of exergaming (silverscience) and IoT in the context of living labs methodologies. He supported the establishment of the Thess-AHALL Living Lab which in 2016 became an adherent member of ENoLL. He works on the design of a transnational collaborative platform for serious game development with and for older people which received the 3rd place at the ENoLL Best Living Lab Project Award 2016. He has authored more than 50 publications in various international peer-reviewed journals and conferences. He is the technical coordinator of the CAPTAIN H2020 project, deputy technical manager of the SmokeFreeBrain H2020 project and he works in the UNCAP and i-Prognosis H2020 projects.

Panagiotis Bamidis is currently Assoc. Prof. in the Lab of Medical Physics, Medical School of the Aristotle University of Thessaloniki, Greece. He has founded and has been leading four research groups and he has been the co-ordinator of five large European projects. He is the President of the Hellenic Biomedical Technology Society and has been the Chairman/Organiser of nine international conferences. His research interests are within technology enhanced learning in Medical Education, Affective Computing and Applied Neuroscience, Assistive Technologies for Active and Healthy Ageing as well as silvergaming/exergaming/silver-science. He has established LLM Care ecosystem, the business exploitation of the LLM project, which is a candidate reference site of the EIP-on-AHA. In 2013 he established the Thess-AHALL living lab which in 2016 became an adherent member of the European Network of Living Labs (ENoLL).

M.Sc.Econ. Virpi Kaartti is Head of the Master’s Degree Program in Service Innovation and Design at Laurea University of Applied Sciences in Finland. Besides teaching and leading the Master’s degree program, she works actively in the R&D projects. There are two ongoing projects, both of which implement Helsinki-Uusimaa region’s Smart Specialization strategy, Human Health Tech. Her research interests are in service marketing and management, and especially in service design. She has initiated and organized several international Service Innovation & Design seminars, and Nordic ServDes2012 Conference in Finland together with her colleagues. She has an extensive managerial working experience in retail industry focusing on business development and marketing.
Harri Haapaniemi

Senior Manager, for research support at Laurea University of Applied Sciences

Harri is R&D professional with a long and diverse work experience from grant writing to project management. At the moment his work at Laurea is connected to holistic health and well-being, i.e. healthcare, e-health, living labs and coping at home and entrepreneurship support related R&D activities. He has been involved with Laurea research and development activities since 2004 and worked as Senior Manager, Research Liaison Officer, Project Manager and Research assistant. His tasks include implementation of research and development projects, grant writing, networking with partners and national and international funding organisations, and teaching among other things. His efforts in proposal preparations at Laurea University of Applied Sciences have resulted successful funding of several projects from e.g. EU.

iScape + Tips & Tricks


During this workshop Bristol Living Lab, Living lab en innovation ouverte (LLio) and iScape project will guide you through a series of provocations, best practices and key lessons. You will use the ‘Tips & Tricks for Living Labs’ developed by Bristol Living Lab to explore how to develop positive relationships with your stakeholders, create an environment of trust and openness, and strengthen your networks.

Tips & Tricks:

The Tips & Tricks resources were developed by Knowle West Media Centre (Bristol Living Lab) through their collaborative work with community activists, academics and Living Labs across the ENoLL network. Each set of Tips & Tricks contains 20 provocations, each represented by a colourful illustration.  The provocations range from ‘Experts on tap, not on top’ to ‘A Living Lab that isn’t living isn’t a Living Lab’. The resources can be used as tools for reflection, evaluation and debate and can be purchased at



“The iSCAPE project works on integrating and advancing the control of air quality and carbon emissions in European cities in the context of climate change through the development of sustainable and passive air pollution remediation strategies, policy interventions and behavioural change initiatives.

It tackles the problem of reducing air pollution impacts, focusing on the use of “Passive Control Systems” in urban spaces, on policy intervention and behavioural changes of citizens lifestyle. Projections and real-world physical interventions will be applied on the urban tissue in the selected cities assessed for future climate change scenarios and representative of different cultural & lifestyles in Europe.

Through the approach of Living Labs the team will deploy a network of air quality and meteorological sensors(both stationary and mobile) and evaluate the benefits expected from the interventions on a neighbourhood and city-wide scale, ranging from quantification of pollutant concentration to exposure.” (

Workshop organisers:

Penny Evans is a founding member and Assistant Director of Knowle West Media
Centre (KWMC), an internationally respected media arts charity. KWMC
develops bespoke citizen focussed programmes using traditional and digital media,
including data. Evans is a collaborator and developer on many of KWMC’s
academic research projects, government agencies, European partners, public sector
and business. She is a Fellow of Department of Law, University of Bristol and Royal
Society of Arts, UK.

As a graduate of both law and economy, Mr. Andre Gobeil has been active in the fields of adult education and regional development for more than twenty years.  Working mainly in rural areas, he has come to specialize in the inception of innovative educational projects such as diamond cutting, wind energy, video gaming and Alzheimer’s disease.  This passion to innovate led him to set up a Living Lab for Open Innovation that primarily addresses the issues of local development (local economy, social and tourist innovation).

Anja Maerz Anja’s role as Lead Insights Expert includes conducting interviews and diary studies and carrying out participant observations and workshops across the UK and internationally. She has worked on projects for a wide variety of clients and has a breadth of experience conducting fieldwork in diverse and unique environments – from Belo Horizonte / Brazil to Dubai and Eastern Germany. At the moment she is setting up and managing the 7 iSCAPE Living Labs.

Lucy Barrett Lucy focuses on the big challenges that cities face and how we can use user centred design to tackle these issues. She has worked in cultural and design research in both the public and the private realm for the past seven years. She specialises in qualitative research methods and is interested in devising innovative and compelling ways to explore and communicate complex topics. Lucy carried out in-depth research on air quality and climate change challenges and is also working on the definition and set up of the iSCAPE Living Labs.

Ines Vaittinen has completed her Master’s degree studies in International Design Business Management at Aalto University and also has a background in Architecture (BSc from Politecnico di Milano). Her international background includes studying and working across 6 different countries. Professionally she has experience from Corporate Innovation (eg. Design Thinking, Strategic Innovation) and project work on user-centered design solutions for corporate clients in the field of service design, experience design and behavior design. With a focus on user-centered design, Ines is currently specializing in co-creation techniques, tools and methodologies, and aims for creative solutions in user engagement. Her main responsibilities at ENoLL include project management of EU-MACS and iScape projects as well as support on U4IOT project, while lending her design-focused expertise across the board of projects at ENoLL.

Related projects:

  • iScape:
  • Tips & Tricks:


Blockchain, a promising track for Living Labs


Businesses no longer rely on a vertical R&D, isolated and monolithic: open innovation and co-creation have shown that creativity and productivity of R&D benefits from the opening to a wider community.

The blockchain – seen as the next web revolution – allows creative individuals to unite to innovate together while keeping the added value they have created. Initially confined to the field of bitcoin and financial transactions this technology has a potential of disruption in multiple sectors. But beyond business applications, the blockchain gives rise to a new paradigm which allows to completely rethink the approaches of co-creation and open innovation. Innovators will finally be able to regain the value they create! And by generating a healthy coopetition between them, blockchain unleashes creativity and collective intelligence to a more ethical innovation.

The blockchain introduces a new dimension for configuring the exchange of information between individuals and competing companies and thus allows the emergence of new governance models. The profitability of a co-creative approach of projects can then be considered.

Through presentation and discussion about use cases, this workshop illustrates the challenges and opportunities of blockchain applied to co-creation.

Workshop organisers:

Eric Seulliet

Laurent Dupont 

Bringing -and keeping!- all the stakeholders together


Living Labs, as innovation tools in the EU Open Innovation strategy, must be sustainable. But the intrinsic heterogeneity and diversity of a real 4-helix approach, as in the case of Living Labs, does not allow to have a clear recipe about how to govern the project or how to make it sustainable.

The aim of this workshop is to share among the participants their current implementation for sustainability and governance of the living labs, together with well known and documented cases.

All the participants will contribute to a collaborative paper that could be used in the future as a reference tool for current and new living labs.

Identification of different possibilities for a sustainable governance model of a living lab, which could be used as a reference for future living labs or different 4-helix implementations.

Workshop organisers:

Fernando Vilariño is Associate Director of the Computer Vision Centre and Associate Professor of the Univ. Autònoma de Barcelona, Spain. He is currently lecturing in Robotics and Multimedia Systems. His research has been linked to diverse areas of Computer Vision and Machine Learning, with a particular focus on medical imaging. His current research is focused on the development of the link between physical and digital objects, and particularly the design of responsive digital artworks using gaze interaction.

He has recently led different projects related to citizen science through the implementation of a model for Living Labs in the context of Open Innovation, particularly in the Library Living Lab – Barcelona. He has actively participated in the definition of the sustainability and governance models of the Living Lab. He has participated in the different workshops and invited talks in the context of ICT and culture.  Dr. Vilariño has been awarded with the Spanish Gov. Ramon y Cajal Grant (2010), and Google Academy Award (2014) for his research.

Co-creating services for smart cities – models, processes and ecosystems


Smart services are often created by several players and they require a wider ecosystem. The service ecosystem can be further developed during piloting phase together with the different stakeholders linked or engaged in the co-creation of the services. We have learnt that the co-creation events organised in the context of the pilots serve to engage and build a wider ecosystem.  During this workshop, we first explain a strategic model for boosting collaboration between the city and the businesses in the context of healthcare and wellbeing and education. Then we zoom in to the processes and methods for developing the innovation ecosystem.

The cities in Finland are seeking to act as innovation platforms and enablers of new smart services. The Six Cities Programme, bringing together the biggest cities in Finland (Helsinki, Espoo, Vantaa, Turku, Tampere, Oulu) has spearhead projects developing the cities as innovation platforms, Smart Kalasatama being one of them. The collaboration between the cities also helps sharing best practices and innovative models and carrying them out together.  

The Programme for agile piloting was developed by Smart Kalasatama Living Lab, a project run by FVH. Agile piloting engages the whole urban community in the creation of smart city services. Each round of agile pilots is built around a theme or a set of challenges looking for new, innovative solutions. The Smart Kalasatama Living Lab team facilitates and supports the pilots to find the right users and the places and networks, to run the agile pilot. The agile piloting has also served as a process to enable the city departments to experiment new services with different stakeholders. The new wellbeing and health care centre of the City of Helsinki is being built to the area, opening in 2018, and the development of the service offering for the new centre is under process.  

Workshop organisers:

Maija Bergström, M.Soc.Sc, works as programme coordinator at Forum Virium Helsinki. Maija is responsible for Smart Kalasatama Living lab’s co-operation with residents. She coordinates the living lab activities and develops methods and tools for co-creation. Her facilitation skills help the agile piloting teams to filter the customer feedback as insights to the future services.

Tuija Hirvikoski, PhD, works as a Director at Laurea University of Applied Sciences (Finland). Tuija has been active in the living lab movement since the very beginning. In her PhD, she studied the innovation ecosystems, and she has been involved in developing local, regional, and international living lab activities and open innovation ecosystems for years.

Kaisa Spilling, MSc. (Econ., IDBM) works as a development manager at Forum Virium Helsinki. She is responsible for developing living lab offering and partnerships and is running the Agile piloting program in Smart Kalasatama. She has acted as a consultant for the city for establishing innovation and co-creation activities. Her expertise lies in open innovation, customer experience and business design.

Anne Äyväri, DSc.(Econ.) works as a Principal Lecturer at Laurea University of Applied Sciences (Espoo, Finland). She has acted as a consultant for the cities of Helsinki and Espoo to develop the process model how to manage and execute co-creation and experimentation platform activities, and she has co-authored the handbooks with Tuija Hirvikoski.

Related projects:

Smart Kalasatama,