Applying Do/Be/Feel motivational modelling to an emerging digital daycare intervention
Thursday, 9th September, 15:30 -17:00 CEST
Show how motivational models, as a co-creation process, can align the views of key stakeholders with varying goals. Outcome is a shared one-page representation able to inform digital care services.
Building on previous research and workshops, emotional, functional and quality goals have successfully informed technology and service development to create value in people’s lives. How users feel, and what they think, strongly influences the adoption of a digital service. Some workshops lack the ability to address the complexity of real projects, making it difficult to transfer knowledge. As an international collaboration, we will apply the approach to a real socio-technical system example, highlighting stakeholder views and identifying constraints.
A digital daycare solution is being developed and tested by a community charity in Ireland. The aim is to offer the solution as a service post-pandemic. The organisation seeks to identify essential motivational factors which drives users to embrace the digital care service. During the workshop, the Irish living lab and end-user organisation will apply the Do/Be/Feel method, developed by the Australian Future Self LL. Secondly, this workshop exposes the organisation to the experiences and perspectives of ENoLL members. Thirdly, participants learn to use motivational modelling methods by applying them to their own living lab projects.
Demonstrating the versatility of the Do/Be/Feel method to the purpose of ENOLL workshop participants’ projects or organizations to formulate goals and motivations.
Understanding how the motivational goal model can help discussion and validation of use scenarios with users and clients and guide design decisions in the process.
A shared and holistic understanding and externalising of the implicit assumptions of key stakeholders (older service users, family members, and service providers) for future digital service design solutions in the health and wellbeing domain, will be achieved in an online co-design activity transferrable to the varied contexts of workshop participants.
Learning about the relevance of users’ emotions and perceived qualities in relation to functionality for designing technologies to support digital care and other health services.
Translating intangible, but desired user experiences into tangible forms, through design representations (models).
Integrating the ENOLL workshop participants’ and showing how end-user advocates and experts add to the co-design process in addition to the real project stakeholders.
This workshop will provide an opportunity for participants to learn how to use and apply the Do/Be/Feel tool in a remote delivery environment, which can then be applied to their own living lab projects.
Participation will also offer a chance for a local community initiative in Ireland to engage with a range of international perspectives and experiences, thereby providing an opportunity for all to participate in real-world multi-stakeholder and cross-border experience transferability.
Access to do/be/feel materials and modelling software for project use to apply the method beyond the workshop.
The workshop will show how the do/be/feel method integrates with other design methods such as scenarios, personas, design fiction and supporting the creation of innovative value propositions for digital (care) services.
BRIEF OUTLINE / METHODOLOGY
VALUE FOR PARTICIPANTS
– Background on digital daycare project, review of stakeholders and outline challenges
– Importance of different goals and negotiating key goals for future design solutions
– Overview process and notation of motivational goal modelling
– Brainstorm goals for the digital daycare project in break out rooms by category (using do/be/ feel goal classification). Each room will cover different assigned prepared scenarios (e.g. crafting online or being social) and participants will take on different stakeholder roles.
Introduce MM editor
– Demonstration of custom software tool. Instructions for next step
– Through discussion, refine goals identified in 1st group session
– Prioritise goals with stakeholders via cognitive walk through of future user scenarios
– Group feedback. Final models displayed for whole group to review together
– Discuss how goals support the different care scenarios & help to empathise with other stakeholder groups
– Demonstration how to use model as guide in a co-creative development process in conjunction with scenario-based design and value-based design
By using a current ‘live’ project as the basis for the workshop exercise, participants will have a chance to engage in the ‘real world’ specific rather than the abstract application of the tool and thereby enhance learning for application in their own living labs.
The workshop targets researchers/living labs in health and wellbeing, digital health and ageing. It is useful for participants interested in exploring how to elicit motivational drivers for designing health and social care service delivery both in-person or remotely.
The method is widely applicable. Participants from all domains can profit from the method and learn to apply it to their projects. The application of the method online will help researchers, developers and designers running future co-design workshops to access people living in rural and remote areas or too vulnerable to travel.
MAX NUMBER OF PARTICIPANTS
NetwellCASALA Living Lab, Ireland
Suzanne SmithNetwellCASALA Living Lab, Ireland
Suzanne Smith holds a degree in Sociology from University College Dublin, a H.Dip. in Business and MSc by research from Dundalk Institute of Technology, Ireland. She worked in mental health, substance abuse and health education in the U.S. for fifteen years before returning to Ireland. Suzanne has an extensive background in intercultural and anti-racism training and research, business development and teaching healthcare. Suzanne has worked on a range of projects including ProACT and as part of a European research team exploring Social Innovation in Ageing initiatives. Her research has included identifying barriers experienced by older people to accessing and using GP out-of-hours, exploring the vocational challenges of home healthcare assistants, and examining the digitalization of care at home and in the community. Suzanne leads the Living Lab at NetwellCASALA.
Swinburne University of Technology
Leon SterlingSwinburne University of Technology
Professor Leon Sterling is Emeritus Professor based in the Future Self Living Lab in the Centre for Design Innovation in the School of Design at Swinburne University of Technology. After completing a PhD at the Australian National University, he worked for 15 years at universities in the UK, Israel and the United States. He returned to Australia as Professor of Computer Science at the University of Melbourne in 1995, serving as Head of the Department of Computer Science and Engineering for 6 years. He then took up the industry-sponsored Adacel Chair of Software Innovation and Engineering. In 2010, he moved to Swinburne where he served as Dean of the Faculty of Information and Communication Technologies for 4 years and Pro Vice-Chancellor (Digital Frontiers) for two years. His current research is in incorporating emotions in technology development, where motivational models are an essential element.
Dublin City University, Ireland
Darragh McCashinDublin City University, Ireland
Dr Darragh McCashin holds a PhD in Psychology from University College Dublin, and an MSc in Applied Forensic Psychology from the University of York. He is currently an Assistant Professor of Psychology at Dublin City University, Ireland. Darragh’s work has included research into the psychology of internet sexual offending, in addition to research on how to effectively integrate computer games/apps to support structured delivery of mindfulness-based CBT in real-world settings. Darragh is currently collaborating with NetwellCASALA at Dundalk Institute of Technology, on the evaluation of a pilot digital daycare intervention during the COVID-19 pandemic.
Swinburne University of Technology / Future Self and Design Living Lab
Sonja PedellSwinburne University of Technology / Future Self and Design Living Lab
Associate Professor Sonja Pedell is Director of Swinburne University’s Future Self and Design Living Lab. The FSD Living Lab has core development capabilities in the area of innovative socio-technical systems and design solutions for health and wellbeing with a focus on the ageing population and dementia. Prior to taking up this role at Swinburne, Dr Pedell completed a Masters of Psychology from the Technical University of Berlin and was employed as an Interaction Designer, Usability Consultant and Product Manager in industry for several years.
Founder, Australian Network of Living Labs
Gareth PridayFounder, Australian Network of Living Labs
Gareth Priday is the founder of the Australian Network of Living Labs and is a consultant with the Future Self and Design Living Lab. (FSDLL). He is a cocreator of the “It’s to create” with cards. Gareth is also well versed at running virtual workshops including an ongoing series of 15 workshops for 13 Pacific Island countries and their agencies, ‘our futures’ game (global audience) workshops with the participatory futures global swarm, workshop for the UN futures literacy summit and workshops with several of the FDSLL clients in 2020.