Service Path for Data in Living Labs

BACKGROUND/HISTORY AND CONTEXT OF THE WORKSHOP

   Kuopio Living Lab enables possibilities to companies developing future healthcare solutions can use to test and improve their products and services in an authentic healthcare environment. Kuopio Living Lab is creating an operational model to data utilization and collecting new data to be channeled into Living Lab operations. In addition to this Living Lab also improves the possibilities to use personalized customer data and other data related to municipalities.

   Kuopio Living Lab can be used for collecting data, validating solutions and as an interface for involving the end users in the innovation and feedback process. Living Labs thereby supports service and technology provider’s business development, innovation, co-development and co-operation activities as well as product marketing.

MAIN AIM / OBJECTIVE

   Living Labs are real test beds and experimentation environments where users and producers can co-create innovations. Its main objective is to create new products, services and appropriate infrastructure to the real needs of society. These processes involve both public and private groups. Living Labs can improve individual and human-centric understanding and use of data resources. 

    In this workshop Living Lab visualize the steps of their service path where customer can use available data and use it for service or product development. Living Labs can also collect data to improve their services and to offer better data for the customers. At the same time Living Labs learn how other Living Labs operate and share their best practices to others.

EXPECTED OUTCOMES

   In this workshop participants get hands-on to the Living Lab possibilities to generate access to different data. Kuopio Living Lab visualizes the steps of their service path where customer can use available data and use it for service or product development.

    Living Labs can also collect data to improve their services and to offer better data for the customers. At the same time Living Labs learn how other Living Labs and their customers operate and share their best practices to others. Participants also get new development ideas to improve their services.

BRIEF OUTLINE / METHODOLOGY

     Service design is field that helps Living Labs to discover their strategic service potential, to innovate new services and develop old ones in a customer oriented way. In this workshop Living Lab visualizes the steps of their service path (Customer Journey Map) where customer can use available data and use it for service or product development. Living Labs can also collect data to improve their services and to offer better data utilization for their customers. At the same time Living Labs learn how other Living Labs operate and share their best practices to others. 
 
    Participants can approach the theme of this workshop from different perspectives (Service Design Deck): what kind of data companies need, what kind of data is needed from municipalities and citizens, how data is collected from Living Lab services and how it is analyzed to improve services.
 

Workshop Facilitators

Tiina Arpola

RDI-Advisor

Merita Kaunisto

Project Coordinator

Ilja Venäläinen

Designer of Sport Services

Jyri Vilko

Post-Doctoral Researcher