Service Path for Data in Living Labs
BACKGROUND/HISTORY AND CONTEXT OF THE WORKSHOP
Kuopio Living Lab enables possibilities to companies developing future healthcare solutions can use to test and improve their products and services in an authentic healthcare environment. Kuopio Living Lab is creating an operational model to data utilization and collecting new data to be channeled into Living Lab operations. In addition to this Living Lab also improves the possibilities to use personalized customer data and other data related to municipalities.
Kuopio Living Lab can be used for collecting data, validating solutions and as an interface for involving the end users in the innovation and feedback process. Living Labs thereby supports service and technology provider’s business development, innovation, co-development and co-operation activities as well as product marketing.
MAIN AIM / OBJECTIVE
Living Labs are real test beds and experimentation environments where users and producers can co-create innovations. Its main objective is to create new products, services and appropriate infrastructure to the real needs of society. These processes involve both public and private groups. Living Labs can improve individual and human-centric understanding and use of data resources.
In this workshop Living Lab visualize the steps of their service path where customer can use available data and use it for service or product development. Living Labs can also collect data to improve their services and to offer better data for the customers. At the same time Living Labs learn how other Living Labs operate and share their best practices to others.
EXPECTED OUTCOMES
In this workshop participants get hands-on to the Living Lab possibilities to generate access to different data. Kuopio Living Lab visualizes the steps of their service path where customer can use available data and use it for service or product development.
Living Labs can also collect data to improve their services and to offer better data for the customers. At the same time Living Labs learn how other Living Labs and their customers operate and share their best practices to others. Participants also get new development ideas to improve their services.
BRIEF OUTLINE / METHODOLOGY
Workshop Facilitators
Tiina Arpola
RDI-Advisor
Tiina Arpola
RDI-AdvisorTiina Arpola M.Sc. (Tech.) is a RDI-advisor at Savonia University of Applied Sciences in the field of Social, Health care and Cultural education. She is also experienced organizer for workshops and Game Jams. She has understanding about measured data, big data, open data, crowdsourcing, AI and applications using all this information and how gamification and creative sector makes data more valuable.
Merita Kaunisto
Project Coordinator
Merita Kaunisto
Project CoordinatorMerita Kaunisto M.Sc. (Nursing sc.) is working as a Project Coordinator in Kuopio University Hospital´s Living Lab services. She has been working as a midwife for 13 years in specialized medical care and now for the last two years in Living Lab services. The Kuopio University Hospital (KUH) Living Lab is operating in specialised medical care environments within the hospital. She is coordinating the testing and research of medical devices, as well as takes care of co-operation with organizations and businesses in the area and nationally.
Ilja Venäläinen
Designer of Sport Services
Ilja Venäläinen
Designer of Sport ServicesIlja Venäläinen M.Sc. (Econ. and B.A.) is a Designer of Sport Services at City of Kuopio. He is a former professional football player and executive director of Kuopio Region Academy of Sports. He has high levels of competence in sports life in general and ability to see possibilities in Living Lab ideology and measured data as part of communal wellbeing and decision-making.
Jyri Vilko
Post-Doctoral Researcher
Jyri Vilko
Post-Doctoral ResearcherJyri Vilko (D.Sc. Econ. & Bus. Adm.; M.Sc., Tech.) is a Post-Doctoral Researcher in the School of Business at Lappeenranta University of Technology (LUT), Finland. He also holds a position of Adjunct Professor in Thammasat Business School, Thailand. His recent research interests are in the areas of supply chain risk management, health care supply chains, service networks and value creation. He has published on these topics in high-quality academic journals such as International Journal of Production Economics, International Journal of Logistics Management and Accident Analysis & Prevention. He has also been involved in business practice with regard to these topics through his research, and in speaker, facilitator and advisory roles.