Brilliant Mishits in eHealth Living Labs

Shared challenges of eHealth Living Labs as a solid ground for scaling up.


    eHealth Living Labs (LL) are initiatives that engage end-users in the development and implementation of eHealth applications. In The Hague region, numerous initiatives appear separately, alignment remains minimal and similar problems are solved at different places. These initiatives do not have the opportunity to embrace complexity and to scale up. We are looking for ways of collaboration between LLs so that they can join forces. We have defined LLs based on their key impact objectives (KIO) involving five dimensions: domain, stakeholders, target, activity and setup and we have developed an initial framework to cluster collaborative strategies, tactics and operations. 

In this workshop we will develop our LL KIO framework further by analyzing LL’s brilliant mishits; things that went wrong but provided a lot of value for innovation insights. We aim to distill Do’s and Don’ts of LL innovation and collaboration and integrating these findings in our framework will improve the applicability!


The main aim of the workshop is:

 – Strengthening our Living Lab Key Impact Objective framework by integrating the Do’s and Don’ts of LL innovation and collaboration, and sharing this framework with the workshop participants. 

We aim to reach this objective by taking the following steps:

 – Sharing our findings on supporting collaboration between eHealth LLs in the region of The Hague – Sharing and collecting at least 13 brilliant LL mishits with the participants.

 – Integrating the mishits into our Living Lab Key Impact Objective framework to make it more useful to other Living Labs. We will structure this around the 5 dimensions and on the operational, tactical and strategic level of the framework.

 – Exploring the applicability of the updated model to the practices of our workshop participants.


– We are aiming for sharing and collecting at least 13 mishits in LL innovation and collaboration: the Brilliant Thirteen. These examples will be valuable to the participants and ourselves to bring home and share within our communities.

 – From these Brilliant Thirteen we will distill Do’s and Don’ts for LL innovation and collaboration.

 – Together with the participants, we will integrate these Do’s and Don’ts into our framework which we will share within the group.

 – We will inspire participants with this workshop to actively seek and learn from each other, and keep on sharing our experiences.

 – We aim to substantiate the use of our framework by other LLs, so that it the can be further developed and becomes more widely applied.

 – We will work hard, however, the workshop facilitators make sure the participants will stay energized. 

– And, last but not least, we offer ‘Haagse Hopjes’; sweets from the Hague Region!


The outline of our workshop:
 – Energizer to start creative thinking: we will use a technique with ambiguity pictures to get to know each other. – Split in subgroups to find the brilliant mishits: we will use post-it’s with one mishit per post-it. 
– Plenary presentation of our Living Lab Key Impact Objective framework: we will bring A0 prints with the five dimensions (domain, stakeholders, target, activity and setup) and the three levels (operational, tactical and strategic) of the framework. 
– Collectively share the brilliant mishits. Each group presents. 
– Cluster the mishits according to the five dimensions and the three levels of the model by silent 
 – Split in subgroups and distill Do’s and Don’ts. Two A3 papers per group and rotating in a World Café setting.
 – Matching the Do’s and Don’ts with our framework. Plenary, moderated by the workshop team.
 – Collectively discuss the applicability and usability of the enriched framework.


Workshop Facilitators