Empathize is the first stage in Design Thinking. In Living Lab research, we try to get a deep understanding of the problems and energizers of our end user in his daily life. We observe very carefully and we use tools and materials to reveal the end user’s needs.
LiCalab is a care living lab in Flanders, Belgium. During the last 6 years, we supported all kinds of organizations in their innovation process. Along the way, we used different methods and tools to learn more about the end user’s needs and concerns. In this workshop we would like to share our experiences with the participants. In a co-creative way, we would like to learn from other practices.