Smart services are often created by several players and they require a wider ecosystem. The service ecosystem can be further developed during piloting phase together with the different stakeholders linked or engaged in the co-creation of the services. We have learnt that the co-creation events organised in the context of the pilots serve to engage and build a wider ecosystem.  During this workshop, we first explain a strategic model for boosting collaboration between the city and the businesses in the context of healthcare and wellbeing and education. Then we zoom in to the processes and methods for developing the innovation ecosystem.

The cities in Finland are seeking to act as innovation platforms and enablers of new smart services. The Six Cities Programme, bringing together the biggest cities in Finland (Helsinki, Espoo, Vantaa, Turku, Tampere, Oulu) has spearhead projects developing the cities as innovation platforms, Smart Kalasatama being one of them. The collaboration between the cities also helps sharing best practices and innovative models and carrying them out together.  

The Programme for agile piloting was developed by Smart Kalasatama Living Lab, a project run by FVH. Agile piloting engages the whole urban community in the creation of smart city services. Each round of agile pilots is built around a theme or a set of challenges looking for new, innovative solutions. The Smart Kalasatama Living Lab team facilitates and supports the pilots to find the right users and the places and networks, to run the agile pilot. The agile piloting has also served as a process to enable the city departments to experiment new services with different stakeholders. The new wellbeing and health care centre of the City of Helsinki is being built to the area, opening in 2018, and the development of the service offering for the new centre is under process.  

Workshop organisers:

Maija Bergström, M.Soc.Sc, works as programme coordinator at Forum Virium Helsinki. Maija is responsible for Smart Kalasatama Living lab’s co-operation with residents. She coordinates the living lab activities and develops methods and tools for co-creation. Her facilitation skills help the agile piloting teams to filter the customer feedback as insights to the future services.

Tuija Hirvikoski, PhD, works as a Director at Laurea University of Applied Sciences (Finland). Tuija has been active in the living lab movement since the very beginning. In her PhD, she studied the innovation ecosystems, and she has been involved in developing local, regional, and international living lab activities and open innovation ecosystems for years.

Kaisa Spilling, MSc. (Econ., IDBM) works as a development manager at Forum Virium Helsinki. She is responsible for developing living lab offering and partnerships and is running the Agile piloting program in Smart Kalasatama. She has acted as a consultant for the city for establishing innovation and co-creation activities. Her expertise lies in open innovation, customer experience and business design.

Anne Äyväri, DSc.(Econ.) works as a Principal Lecturer at Laurea University of Applied Sciences (Espoo, Finland). She has acted as a consultant for the cities of Helsinki and Espoo to develop the process model how to manage and execute co-creation and experimentation platform activities, and she has co-authored the handbooks with Tuija Hirvikoski.

Related projects:

Smart Kalasatama,


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