Living Labs have a number of key processes with as main goal to research the appropriation of technologies in users’ daily life and to maximize user experience. This workshop introduces a technical and collaborative platform (Duxis) where Living Lab practitioners can work together with future users and other relevant stakeholders to generate during and apply contextualized knowledge in the innovation process. The workshop will focus on the needs and integration of such a platform for Living Lab practitioners and aim to map the requirements of the Living Lab community for such tools.

Methodological innovation First, to research an optimal user experience in a Living Lab environment, it is important to take into consideration the user’s changing needs over all the different customer touch points and contexts in which the solution will be used. A new generation of in-situ and mixed methods is emerging to facilitate this.The challenges that Living Lab practitioners currently meet is the selection of appropriate research methods that will provide insights in those different use contexts.

Panel management innovation When setting up ESM methods for example, panelmanagent is very important but also resource intensive. Whether it is recruiting the right participants, maintaining their motivation or make them comply with the study protocol during the entire duration of the study. And because users are seen as the key actors in the Living Lab process. As users need to engage in reporting and reflective activities, it will be important to manage the users in an appropriate way.

Workshop organisers:

Lynn Coorevits (female) is a senior researcher for imec-mict-UGent and has 9 years of experience in innovation research. In 2013 she joined imec.livinglabs where she worked on several SME Living Lab projects ranging from the financial to social industry. Her current research focuses on the adoption and attrition of wearables as well as optimization of context integration in Living Lab projects. She holds a master in Psychology and a master in Marketing Analysis from Ghent University.

An Jacobs (female) is part-time Assistant professor at iMinds SMIT (Vrije Universiteit Brussel), Belgium. At iMinds she participated in and coordinated various EU and Flemish projects with a focus on digital innovations, human-centred design and Living lab methodology. As methodologist she supports the Care Living Labs Flanders. One of her current research interests is on human robot collaboration, with current and finished projects in hospital, care and manufacturing settings.

Bram Lievens (male), is a senior researcher within the imec.smit research department. Key research activities are focused on smart cities and more specifically on user experience and behavior change. He has a specific expertise in user experience and contextual research by means of a user-centered multi-method toolset. He has been active in numerous national and European projects within this domain. Currently he is working on various projects related to data-driven user-centered (large scale) pilots in the domain of smart cities, such as the City Of Things project. Bram Lievens holds a bachelor degree in social and cultural work and a master degree in communication science. After a brief period of working for various local authorities he joined imec.smit in 2002.

Tanguy Coenen (male) leads imec’s Application Prototyping Team (APT). He has extensive experience in researching, designing and evaluating innovative information systems. For his PhD, completed in 2006, he studied knowledge sharing over social networking system at a time when very few people had heard of social media. After studying this hybrid between knowledge management and social media, he worked on ontologies at the Vrije Universiteit Brussel’s StarLab and on Serious games at PHL (Hasselt, Belgium). In 2009, he moved to iMinds’ iLab.o (now imec Living Labs), where he worked on collaborative business modeling, gameful systems and e-learning systems. His skills include project management, design research, systems architectures, programming and systems evaluations. Tanguy has extensive experience in EU-funded projects (TAS3 (FP7), APOLLON (CIP), EPIC (CIP), SMARTIP (CIP), SPECIFY (CIP), M-RESIST (H2020)).


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